Frequently Asked Questions
Find answers to common questions about our platform, safety, and services.
1. What is this platform about?
This is an online dating platform designed to help adults connect, chat, and build meaningful relationships in a safe and user-friendly environment.
2. Who can use this website?
Anyone who is 18 years or older and legally allowed to enter into a contract under Indian law can use this platform.
3. Is this website free to use?
Yes, basic features are free. Some advanced or premium features may require a paid subscription.
4. How do I create an account?
Simply sign up using your email or mobile number, verify your details, and complete your profile.
5. Is my personal information safe?
Yes. We use reasonable security measures to protect your personal data as per Indian IT laws.
6. Can I delete my account?
Yes, you can request account deletion at any time through account settings or by contacting support.
7. How do matching suggestions work?
Matches are suggested based on your profile details, preferences, activity, and location.
8. Are profiles verified?
We take steps to reduce fake profiles, but users should always remain cautious and follow safety tips.
9. Can I message anyone on the platform?
Messaging may depend on mutual interest or subscription status, depending on the feature.
10. Can I block or report a user?
Yes. You can block or report any user who behaves inappropriately or violates our policies.
11. What should I do if I feel unsafe?
Stop communication immediately, block the user, and report the issue to our support team.
12. Is offline meeting mandatory?
No. Meeting offline is a personal choice. Always meet safely and in public places.
13. Does the platform guarantee matches or relationships?
No. We do not guarantee matches, relationships, or marriage.
14. Is this platform suitable for marriage?
The platform is meant for dating and connections. Outcomes depend on mutual understanding between users.
15. Are fake profiles allowed?
No. Fake profiles or impersonation are strictly prohibited and may lead to permanent suspension.
16. Can I upload any type of photo?
You may upload appropriate, respectful photos. Obscene or illegal content is not allowed.
17. What content is not allowed?
Harassment, hate speech, explicit content, scams, and illegal activities are strictly prohibited.
18. Can I use the platform for business or promotions?
No. Commercial use, promotions, or advertisements are not allowed.
19. Are minors allowed on this platform?
No. This platform is strictly for users 18 years and above.
20. What happens if someone violates the rules?
The account may be warned, suspended, or permanently banned depending on the severity.
21. Do you share my data with third parties?
No, we do not sell your data. Information may only be shared if required by law or for service operation.
22. How can I change my profile details?
You can edit your profile anytime from your account settings.
23. What payment methods are accepted?
We accept secure online payment methods supported by Indian payment gateways.
24. Is GST applicable on subscriptions?
Yes. Applicable taxes such as GST may be charged as per Indian law.
25. Can I get a refund after payment?
No. All payments are non-refundable once services are activated, except in rare technical cases.
26. What if my payment fails but money is deducted?
Contact support within 7 days with transaction details for resolution.
27. Can I cancel my subscription?
Yes. You can cancel anytime, but no refund will be issued for the remaining period.
28. Does cancellation stop my current subscription immediately?
No. Cancellation stops future billing but allows access until the current plan ends.
29. Are chats monitored?
Chats may be monitored or reviewed if reported or required to enforce safety policies.
30. Can I use screenshots of chats elsewhere?
No. Sharing private conversations without consent is strictly prohibited.
31. What should I do if someone asks for money?
Do not send money. Report the user immediately.
32. Is video or voice calling safe?
Yes, but use caution and avoid sharing personal details too quickly.
33. Can I have multiple accounts?
No. Multiple accounts are not allowed and may lead to suspension.
34. Does the platform work on mobile devices?
Yes. The website is mobile-friendly and works across devices.
35. Will my profile appear on search engines?
No. User profiles are not indexed publicly.
36. How long is my data stored?
Data is retained only as long as necessary or as required by law.
37. Can I reactivate a deleted account?
In most cases, deleted accounts cannot be restored.
38. How do I contact customer support?
You can contact us via email or phone provided on the Contact page.
39. Do you cooperate with law enforcement?
Yes, we cooperate fully when required under Indian law.
40. Can the platform change features or pricing?
Yes. Features, pricing, and policies may change from time to time.
41. What happens if the platform is down temporarily?
Temporary downtime may occur due to maintenance. We aim to restore services quickly.
42. Is this platform legal in India?
Yes. The platform operates in compliance with Indian laws and regulations.
43. Who owns the platform content?
All platform content, design, and software are owned by the Company.
44. Do you provide customer support 24/7?
Support availability may vary. We aim to respond within a reasonable timeframe.
45. Where can I read your legal policies?
You can read our Terms of Use, Privacy Policy, Cookie Policy, and Safety Guidelines on the website.
